As we discussed last week, customer testimonials give you undeniable street cred. But how do you know which questions to ask? Asking the right questions can take a good review, to a great review! Let’s explore that a bit more.
When people make a connection with your business or service, that’s when you create a loyal customer who may be willing to discuss their positive experience with you. Asking questions that reveal the solution to a customer’s problem will make you stand out from the competition.
Here are some examples to get you started:
- What was your absolute biggest challenge prior to working with the (YOUR BUSINESS NAME HERE)?
- How did that challenge make you feel?
- What changed after working with the (YOUR BUSINESS)?
- What specific results can you share?
- What would you say to somebody on the fence?
- Anything else to add?
👆 PIN IT
Google My Business reviews are the most important, but social media are also incredibly valuable. Another type of review that can be a great asset are video testimonials! We have a whole blog on the art of asking for a video testimonial.
Having a recording of a customer discussing the success of their experience with your business can be used on your website, social media, in presentations, future business pitches, etc.. In that blog we go over tips and tricks on how to approach asking for a video testimonial. It’s a great read, with immediate action items to get you started.
Creating a standard template for testimonial requests also makes the process that much easier. Here’s our message that we use with our clients ( we’ve made generic so you can just copy and paste if you’d like… you’re welcome!)
Thank you again for choosing the YOUR BUSINESS NAME, and trusting us to help you grow your business (or you could say, “and shopping with us”, “choosing us to XYZ service…”)
And please don’t hesitate to reach out in the future if you need us again!
As you may know, many people rely on online reviews to make sure they get the best service possible, and we know we offer something special.
With that said, would you please take a few minutes to leave us a testimonial on our Google Page? (LINK YOUR GOOGLE PAGE HERE)
We will do a review for you too! (IF APPLICABLE)
Here are some questions that will get you started:
- What was your absolute biggest challenge prior to working with the _________?
- How did that challenge make you feel?
- What changed after working with the __________?
- What specific results can you share?
- What would you say to somebody on the fence?
- Anything else to add?
Now, go forth and get those killer reviews!!
Great news! WanderWeb is currently accepting clients for web design and local search engine optimization, and we would love your referral.
Here’s the link to a free 15-minute consultation to use or share.
https://portal.thewanderweb.com/public/appointment-scheduler/5e86a169f12a121320d5c9cb/schedule